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High School Introduction to Hospitality and Tourism

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Description

Introduction to Hospitality and Tourism dives into the numerous career avenues and business opportunities of the hospitality and tourism industry. Students will learn about airline, hotel, and cruise ship industries in addition to customer service and selling techniques. This course prepares students to launch their career in hospitality and tourism, with projects and take-aways for immediate use to help land their dream job.

Segment One

Module 01 - Industry of Fun

  • History and Economics of the industry
  • Perks of working in the industry
  • Industry jargon
  • Networking and professional and student organizations
  • Choosing a career path

Module 02 - Planes & Trains & Cruise Ships

  • Tourism
  • Air, Rail & Highway Travel
  • Cruise Lines
  • Groups and Recreation
  • The Travel Itinerary

Module 03 - Be Our Guest

  • Hotels and Lodging
  • Making Lodging Profitable
  • Safety and Sustainability
  • The Food Sector

Segment Two

Module 04 - Your Customer Is Always Right

  • Guest Experience
  • Pre-Arrival
  • Arrival
  • Departure

Module 05 - Smarketing

  • Marketing Mix
  • Finding Customers
  • Marketing Channels
  • Communication Documents
  • Sales

Module 06 - All Hands on Deck

  • Making Yourself Presentable
  • Getting the Job
  • Being a Good Employee
  • Being a Team Player
  • Work Ethics