High School Technology for Hospitality and Tourism
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License Model
FlexPoint or School/District Hosted
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Number of Credits
1.0
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Estimated Completion Time
32-36 weeks
Suggested Prerequisites
Introduction to Hospitality and TourismDescription
This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry.Module One: Industry of Change
-Evolution of Technology
-Emerging Technologies
-Components of Hospitality and Tourism Sectors
-Role of Professional Organizations
-Information Technology Tools for Careers
-Role of the “Cloud”
-Creating Travel Documents and Itineraries
Module Two: Reserve Your Seat
-Current Trends
-Travel Consultant Services
-Major Travel Computerized Reservation Systems
-Ticketing Process
-Required Travel Documents
-Regulations and Cultural Expectations
-Routine Tasks of Computer Reservations Agents
-Creating a Passenger Name Record (PNR)
Module Three: Keep It Safe
-Ethical Issues
-Self-Responsibility
-Security Issues
-Security Solutions
-Security Procedures
-Personal Device Use
-Role of Artificial Intelligence
Module Four: Upgrade Your Stay
-Personal Information Management Systems
-Inventory
-Office Technology
-Internet Fundamentals
-Customer Relation Management
Module Five: Know the Flow
-Telephone Etiquette
-Communication
-Reservation Process
-Guest Services
-Check-Out Procedures
-Social Media Feedback
Module Six: Industry of Opportunity
-Career Skills
-Positive Work Behaviors
-Job Opportunities
-Education Requirements
-Résumé and Cover Letter
-Career Portfolio
-Interview Skills
-Personal Hygiene