Skip to content

High School Technology for Hospitality and Tourism

FlexPoint digital courses are mobile-friendly and customizable. Course availability will differ by licensing model. Please confirm course selections with your FlexPoint account manager.
Back to Catalog Print Course Details

Suggested Prerequisites

Introduction to Hospitality and Tourism

Description

This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry. 

Module One: Industry of Change

-Evolution of technology 

-Emerging technologies 

-Components of hospitality and tourism sectors 

-Role of professional organizations 

-Information technology tools for careers 

-Role of the “cloud” 

-Creating travel documents and itineraries 


Module Two: Reserve Your Seat

-Current trends 

-Travel consultant services 

-Major travel computerized reservation systems 

-Ticketing process 

-Required travel documents 

-Regulations and cultural expectations 

-Routine tasks of computer reservations agents 

-Creating a passenger name record (PNR) 


Module Three: Keep It Safe

-Ethical issues 

-Self-responsibility 

-Security issues 

-Security solutions 

-Security procedures 

-Personal device use 

-Role of artificial intelligence

Module Four: Upgrade Your Stay

-Personal information management systems 

-Inventory 

-Office technology 

-Internet fundamentals 

-Customer relation management 


Module Five: Know the Flow

-Telephone etiquette 

-Communication 

-Reservation process 

-Guest services 

-Check-out procedures 

-Social media feedback 


Module Six: Industry of Opportunity

-Career skills 

-Positive work behaviors 

-Job opportunities 

-Education requirements 

-Résumé and cover letter 

-Career portfolio 

-Interview skills 

-Personal hygiene